Shipping & Returns

Shipping Policy

As per the guidelines set by the Government of India, we will now be able to deliver both essential as well as non-essential products in Green, Orange and Red zones. While our services have resumed for these zones, we will be able to deliver only essential products in the containment zones.

Our dedicated associates are making all efforts to provide the products and services our customers need at this time. Please bear with us in case delivery of orders at your location take longer than usual. While placing an online order, remember to check if the pincode for your location is serviceable.

Return, Exchange & Refund Policy

Casa Macao reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:

  • You can return/exchange in 30 days after date of delivery, But under the condition that Casa Macao customer service is intimated within 10 days of delivery of the goods to your address.

  • Casa Macao will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.

  • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address if the pin code is out of pick up location.

  • Sale products are non-returnable. Exchange or Refund will not be made against a non-returnable item unless there is a defect or is different from its description.